Introduction

India is witnessing rapid economic growth and unprececedented urbanisation, spurred by growing modernisation and industrialisation of rural areas. With this unprecedented growth, water utilities across the country are under tremendous pressure to meet the growing demand, ensuring a high quality of life for residents and supporting socio-economic growth. Access to clean drinking water is a critical issue that affects socio-economic development and is crucial in meeting the millennium development goals. The growing focus on social responsibility and environment, regulatory pressures, aging workforce, failing infrastructure and non-revenue water are all forcing water companies to reassess the impact of water management.